Refund policy

At May Maison, we want you to feel confident, elegant, and completely comfortable in every piece you wear. If your purchase does not fit perfectly or quite meet your expectations, we are happy to assist you with a seamless return process.

⏱️ THE 30-DAY RETURN WINDOW

You have 30 days from the date of delivery to request a return for a full refund.

To ensure your return is successfully processed, all returned apparel must meet the following "like-new" resale conditions:

  • Pristine Condition: Garments must be unworn, unwashed, and unaltered in any way.

  • Tags & Packaging: All original tags, labels, packaging bags, and spare accessories (such as extra buttons) must be intact and returned.

  • No Personal Traces: Items must be completely free of makeup stains (e.g., foundation, lipstick), perfume or deodorant scents, cigarette smoke, sweat marks, or pet hair.

Please note: Items marked as "Final Sale" or intimate garments (such as bodysuits, underwear, or swimwear without the protective hygiene strip intact) are not eligible for returns or refunds due to hygiene reasons.

📦 HOW TO INITIATE A RETURN

  1. Submit Your Request: Email our customer care team at hello@maymaison.com. Please include your Order Number and specify the clothing items and sizes you wish to return.

  2. Receive Authorization: Our team will review your request and reply with a Return Authorization (RA) Number and the designated warehouse shipping address.

  3. Ship Your Package: Carefully fold the garments, place them back into their original packaging, and ship them using a trackable shipping carrier of your choice (such as USPS, UPS, or FedEx).

Note: Unless an item arrives damaged, defective, or incorrect, customers are responsible for covering their own return shipping costs.

⚠️ IMPORTANT: ADMINISTRATIVE ADDRESS DISCLAIMER

⛔ DO NOT SEND RETURN PACKAGES TO THIS ADDRESS

Please note that our registered office address (1565 W 6TH ST APT 8, RENO, NV 89503) functions strictly as our corporate and administrative headquarters.

💳 REFUNDS & PROCESSING TIME

  • Once your return package is delivered to our fulfillment warehouse, please allow 5–7 business days for our team to inspect the garments (checking for stains, odors, and original tags).

  • Once approved, your refund will be processed immediately and automatically applied to your original payment method.

  • Please allow 5–10 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution's processing times.

✉️ CONTACT US

If you have any questions about fabric drapes, sizing, styling, or need help initiating a return, please write to us at hello@maymaison.com. We are always here to help you find your perfect fit!